top of page
Essential Information & Cancellation Policy


  • All treatments will take place in our Treatment Room at the Inn at Whitewell. We have no other premises either in Clitheroe or elsewhere.

  • There is one therapist and one treatment room at the Inn at Whitewell, therefore we cannot perform more than one treatment at once.

  • We are open each day by appointment only subject to availability.

  • Please book online using the white tab at the top of the home page. This will take you through to a comprehensive list of treatments and variations.

  • Bookings can be made online up to 24 hours in advance. For last minute appointments please phone Kay on 07845 611813 or email

  • When booking please note that 30 minutes is allowed between treatments in order for the room to be cleaned and prepared for the next client.

  • Vouchers can be purchased either by using the 'e voucher' tab or from the 'Shop' tab. The 'Shop' bought voucher will be posted out to you. The e voucher can be sent either to your own, or direct to the recipient's inbox.

  • e voucher treatments must be booked online using the voucher code. Physical vouchers do not contain a code so you must contact us by phone or email to book.

  • Health Questionnaire - Please ensure you have completed and returned your digital Health Questionnaire at least 24 hours in advance of your appointment. You will have received a link to the questionnaire with your booking confirmation email. If this has to be completed manually on the day, time will be deducted from your treatment, time. 

  • It is essential to advise us of any health conditions in advance so that we can advise as to the suitability of your treatment. Failure to notify us in advance may mean the treatment is refused and payment forfeited.

  • Please attend the treatment room a few minutes in advance of your treatment time so that you may comfortably prepare for your treatment.

  • For your safety and reassurance, we will continue to wear a mask during your treatment.

  • Please note our Cancellation Policy below.



 My cancellation policy is as follows -

  • Cancellation up to 48 hours prior to your appointment, full refund.

  • Cancellation 48-24 hours before your appointment, refund less £25 unless I can re-book the slot.

  • Cancellation on the day of your appointment will incur full cost of the treatment, therefore no refund.

  • Please be aware that late arrival may mean we have to reduce your treatment time.


bottom of page