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Essential Information & Cancellation Policy

ESSENTIAL INFORMATION

  • All treatments will take place in our Treatment Room at the Inn at Whitewell. We have no other premises either in Clitheroe or elsewhere.

  • There is one therapist (me) and one treatment room at the Inn at Whitewell, therefore we cannot perform more than one treatment at once.

  • We are open each day by appointment only subject to availability.

  • Please book online using the white tab at the top of the home page. This will take you through to a comprehensive list of treatments and variations.

  • Bookings can be made online up to 24 hours in advance. For last minute appointments please phone or Whatsapp Kay on 07845 611813 or email kay@skinsensemassage.com Please note there is no mobile signal at Whitewell.

  • When booking please note that 30 minutes is allowed between treatments in order for the room to be cleaned and prepared for the next client.

  • Vouchers are no longer available. Existing vouchers can be used within the time limit stated on the voucher. Contact me direct to book with a paper voucher or book online with your e voucher. We cannot extend the expiry date of the voucher.

  • Health Questionnaire - Please ensure you have completed and returned your digital Health Questionnaire at least 24 hours in advance of your appointment. You will have received a link to the questionnaire with your booking confirmation email. If this has to be completed manually on the day, time will be deducted from your treatment, time. 

  • It is essential to advise us of any health conditions in advance so that we can advise as to the suitability of your treatment. Failure to notify us in advance may mean the treatment is refused and payment forfeited.

  • Pregnancy please note that no treatments can be carried out during the first trimester.

  • Please attend the treatment room a few minutes in advance of your treatment time so that you may comfortably prepare for your treatment.

  • For your safety and reassurance, we will continue to wear a mask during your treatment.

  • Please note our Cancellation Policy below.

 

CANCELLATION POLICY
 

  • Cancellation up to 48 hours prior to your appointment, full refund.

  • Cancellation 48-24 hours before your appointment, refund less £25, unless I can re-book the slot.

  • Cancellation on the day of your appointment will incur full cost of the treatment, therefore no refund.

  • Please be aware that late arrival may mean we have to reduce your treatment time.

 

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